I led the development and production of this annual all-hands meeting, which included videos, executive presentations, a live illustrator, employee engagement content, a Q&A session and cameos by singer Paula Abdul and pro golfer Xander Schaufelle.
Hyland annual meeting 2022
Opening presentation for Hyland CEO Bill Priemer
Hi everybody! Happy New Year! I hope you all had a wonderful holiday season. I hope your families have been healthy and safe, and if you have gotten sick, I hope it’s been on the milder side and not too disruptive. We keep hoping that we’re seeing light at the end of the COVID tunnel, and maybe we’re finally there.
Many of you took some time off at the end of the year, I hope it was restful. On the other hand many of you didn’t take much time off at all, as there was an enormous volume of deals to be closed and orders to be processed. For many -- in sales, legal, order processing, invoicing -- the whole month of December was actually a very busy and stressful time, and I appreciate, and we all appreciate, everything you did to help finish our year in such a strong fashion.
Here’s our line-up of today’s speakers. We’ll reflect on our achievements in 2021 and then turn our attention to our exciting plans for 2022 and beyond. We are scheduled for 2.5 hours today, with an intermission. As is our tradition, we’re pleased to be joined by our friend Johnine Byrne who is graphically recording this meeting for us.
Thank you to everyone who has submitted questions for our Q&A. We’ll answer a few of those at the end of this session, and I’d invite you to continue submitting questions, throughout the meeting and throughout the year, to OfficeoftheCEO@Hyland.com. We’ll answer those at Monday Meetings, QBRs, or individually, as the case may be.
Congratulations, everybody, for making 2021 a very successful and very important year in the journey of Hyland. We are a larger, better, more capable company, and our future is even brighter than it was just 12 months ago.
Before I dig into all we accomplished last year, I want to level set on who we are as a company as we sit here today.
Hyland is, in my opinion and I hope you agree, the world’s best content services provider – enabling thousands of organizations to deliver better experiences to the people they serve. We absolutely empower our customers to provide better service to their customers, their patients, citizens and students.
Our product portfolio is unrivaled in its breadth of functionality, and in the variety of solutions that it supports. And it’s designed to perform at enterprise scale, supporting mission-critical operations at large, complex organizations.
These are the core capabilities of our product portfolio, addressing the full scope of the content and information management lifecycle.
While we support all kinds of solutions for all kinds of industries, fundamentally, we provide a complete view of the right information to the right people, where and when they need it. We intelligently automate workstreams. We enable greater organizational speed and agility, and all of this comes along with functionality, integrations and expertise tailored to specific vertical and cross-industry solutions. This is the value of a Hyland solution, and why we are such a key enabler of so many organizations’ digital transformation initiatives.
Here are some of our largest customers in terms of recurring revenue, categorized by industry and region. These are customer names that all of us should know. You’ll see I believe 11 Alfresco customers on this list, including Toyota, J.P. Morgan, Manulife, and the U.S. Navy; and you’ll note 8 Nuxeo customers on the list, including American Family Mutual Insurance, Nationwide Insurance, California Department of Public Health and ENGIE – the giant French multinational utility company.
Here’s a high-level segmentation of our customers. We are the market leader in our five targeted vertical segments, but 5,500 of our customers, or 36% of our base, fall outside of those vertical classifications. 22% of our customers are outside of the U.S., and 16% of our customers are in Europe, the Middle East, and Africa.
We have an awesome partner channel that extends our reach across those regions and industries. Just over half of our customers are supported by our global network of nearly 500 partners. Our value added resellers, systems integrators, OEMs and strategic alliances enable us to serve collections of customers that would be very difficult for us to reach directly.
And this is where we are. There are now some 4,500 Hylanders working all over the world. Some of us have returned to the office, and others are looking forward to return at least part time, but as it stands, we have become, and will continue to be, a largely remote and distributed workforce, and that works very well for us, in large part because we are grounded and bound together by these core values.
These are the principles that guide our decisions and actions. We strive to do what is right and fair, we care deeply for one another, we succeed when our customers succeed, we are continuously creating and evolving, and we are inspired by the opportunity to build something great. This is what makes Hylanders, Hylanders.
And it’s people – not perks or programs – that make this such a remarkable place. And it’s people – every one of you – who were responsible for our tremendous achievements in 2021.
Thanks to our employees, we’re included in Fortune’s Best Workplaces in Technology 2021 list! 2020 was not without its challenges, so it is especially meaningful that Hyland has been featured in this recognition.
These were the goals and priorities we set for ourselves when we met a year ago. And our most important goal, our theme for the year, was to become a cloud-first company. And in that regard, we succeeded. We made the hard-shift in our marketing and sales efforts to leading with cloud, and as a result 72% of our full-year bookings were non-perpetual, and 86% of Q4 bookings were non-perpetual, and now going forward the vast majority of our sales to both new and existing customers will be either cloud or subscription. We scaled and improved our ability to stand up and support customers both on our private cloud and in AWS. Across R&D, cloud ops, services, support and customer success, we learned a lot of lessons and have been making lots of changes and improvements. In 2021, Hyland became a Cloud-First company...